Data deletion
How to ask Wingco to delete order, buyer or shop data held by Wingco Order Hub.
Wingco Order Hub · Last updated: 10 November 2026
You can ask us to delete data this application holds. This page explains the fastest route for each situation and what happens afterwards.
If you are a buyer
We only hold your details because you ordered from one of Wingco's TikTok Shop stores. The fastest route is to contact that store inside the TikTok app, which lets TikTok verify it is really you.
You can also write to privacy@wingcoteam.com with:
- the TikTok Shop order number, and
- the name or phone number on the delivery address.
We use these only to find the right record and confirm the request is genuine. Please do not send us identity documents or payment details — we do not need them and will not keep them.
If you are a shop owner
Removing our application's authorisation in TikTok Seller Center stops synchronisation immediately and deletes the stored tokens; the shop's buyer personal data and shipping label files are deleted automatically within 30 days. To also erase the rest of the order history, email privacy@wingcoteam.com from the address associated with the shop.
What happens next
- We acknowledge the request within 5 business days.
- We delete the data from the live database within 30 days.
- Database backups that still hold the data are deleted on their 90-day schedule.
- We confirm in writing when the deletion is complete.
What we may have to keep
Where an order is still open, or where tax and accounting law requires a transaction record, we keep the minimum needed and delete the rest. We will tell you precisely what was retained and why, and delete it once the obligation ends. Data held by TikTok Shop itself is not ours to delete — that request goes to TikTok.
Contact
privacy@wingcoteam.com · see also Privacy Policy and Support.